Accessibility

Accessibility statement for Camborne Town Council

This website is run by Camborne Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

  • The text does reflow in a single column when you change the size of the browser window.
  • You can modify the line height or spacing of text.
  • You can now fully navigate with just a keyboard on online forms.
  • All images have alternative text.
  • There is a ‘skip to main content’ option on the header section for all web pages including homepage
  • You can change the device orientation from horizontal to vertical with the viewable content.
  • Text size can be changed without the content overlapping.

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software

 What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Camborne Town Council Engagement Officer 01209 708992 engagement@camborne-tc.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter or audio induction loops.

Find out how to contact us

Technical information about this website’s accessibility

Camborne Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

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Disproportionate burden

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Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on November. The test was carried out by Webcurl.

Webcurl tested out all the content types, views, blocks and webforms we have across the site.

You can read the full accessibility test report for all the content types that we have on the documents attached below.

What we’re doing to improve accessibility

By September 2020 we plan to make Camborne PDF/word documents accessible or replace them with accessible HTML pages instead.

This statement was prepared on 13/02/2020. It was last updated on 13/02/2020.